The information available on or through the Heather Robertson Artist website, also trading as Frosty Feather Fae (Hereafter referred to as Heather Robertson Art), has been compiled with the utmost care. Heather Robertson Art believes that the information accurately reflects the state of affairs at the time of publications on the website. We cannot guarantee that this information is and/or will remain correct and/or complete. We cannot accept liability for any consequences such as loss or loss of profit, however caused or founded, resulting from the use of (or inability to use), reliance on, or actions undertaken on the basis of, information on our website or related family websites. Although Heather Robertson Art endeavours to ensure constant access to the website, we accept no liability for any consequences, however caused or founded, resulting from the fact that the website, for whatever reason, may not be available at any time for a certain period. Heather Robertson Art website may be withdrawn from service temporarily or permanently without prior notification. Heather Robertson Art website includes links to external websites. These links are provided in order to help you find out further information quickly and easily. Heather Robertson Art is not responsible for the content of these websites. All responsibility and liability for any damages caused by viruses contained within the electronic emails from users of this site to you are disclaimed.

Privacy Policy

Heather Robertson Art takes your privacy seriously and is committed to handling your personal data in a way that is fair and worthy of trust. Heather Robertson Art will comply with applicable data protection laws and take all reasonable steps to protect your information from misuse and keep it secure.

Who we are

Heather Robertson Art is an artist, sculptor and tutor based in Hampshire, England. Creating works in Polymer clay, Pal Tiya Premium, acrylics, oils, watercolour, charcoal and chalk pastel, pen and ink.


This privacy policy applies to all personal data of individuals collected or used by Heather Robertson Art in relation to our services. This includes information received via our website or information processed as part of the delivery of our product or services to you.

What personal data do we collect?

The types of personal data we collect may include:

  • your name, postal address and other contact details, such as your telephone number, e-mail address, that we collect when you register for one of our online service

  • the data that you share with us when you use one of our online services, such as on the Heather Robertson Art website.

  • any personal data that you share with us online or through social media, such as your opinions, preferences and interests, your product or reviews and your familiarity with our brands

  • your requests, any complaints you may have and any other data that we receive if we communicate with you via e-mail, online or via social media

  • any other relevant personal data which you have shared with us online or through social media, such as your experiences, preferences and interests, your product reviews and your familiarity with our brands

Technical data and cookies

When you visit one of our websites, we automatically collect certain technical data such as the type of computer operating system (e.g., Windows or Mac OS) and browser (e.g., Firefox, Internet Explorer) being used, your internet service provider, your IP address or, when appropriate, the address of the page that led you to visiting our website.

Heather Robertson Art uses cookies to offer you an optimal user experience, and to keep track of statistics, among other things. Read more about cookies in our cookie policy below.

How we collect personal data

Heather Robertson Art may obtain your personal data in a number of ways, for example, when you share personal preferences or reviews with us, when you communicate with us via e-mail, online or social media.

Any personal information that we collect will not be kept for longer than is necessary to provide you with the services you request.

What we do with your personal data
Heather Robertson Art obtains and uses your personal data for the following purposes:

  • to facilitate the use of our website and to provide you our services in connection therewith

  • to process your enquiries and complaints received via our websites

  • to comply with applicable laws and regulations

  • any other purpose indicated at the time you voluntarily provide your personal data

Social media
We are active on various social media platforms such as LinkedIn and Facebook. If you communicate with us through social media (for example, if you follow our LinkedIn page or send a personal message to us), we receive or we can access data about you. We only use this information to communicate with you and for statistical research (see above). We encourage you to review the privacy policy of the social media platform that you used to use to get more information about the processing of your personal data.

Disclosing your personal data
As a general rule, we do not sell or share your personal data with anyone outside Heather Robertson Art.

We may also share your personal data with trusted third parties that perform business functions (e.g. hosting of our websites, analysing data or performing audits) or provide services on our behalf (e.g. support services). All such third parties will be required to adequately safeguard your personal data and only process it in accordance with our instructions.

Sometimes Heather Robertson Art offers you a service in co-operation with other companies. In such cases, we may exchange your personal data with these companies to allow you to make optimal use of our combined services. For that same purpose we may also receive personal data from these companies. We will only share your data with these companies with your prior consent.

Note that these companies (with whom we offer a combined service), often have their own privacy policies that apply to the way they use your personal data. These privacy policies sometimes differ from the Heather Robertson Art privacy policy. For information on how these companies may use your information, please see their privacy policies.

If ownership of Heather Robertson Art changes as a result of a merger, acquisition, or a transfer, your personal data may be transferred to the successor entity.

We may also disclose your personal data if disclosure is required by law.

Other websites
Our websites contain links to third-party websites; if you follow these links, you will exit our websites. While these third-party websites are selected with care, Heather Robertson Art cannot accept liability for the use of your personal data by these organizations. For more information, please consult the privacy statement of the website you are visiting (if such a statement is provided).

Security and retention period
Heather Robertson Art will ensure that your personal data are properly secured using appropriate technical and organizational measures, so that they are protected against unauthorised or unlawful use, alteration, unauthorised access or disclosure, accidental or wrongful destruction, and loss. Your personal data will be retained for as long as required for the above purposes or in so far as such is necessary for compliance with statutory obligations and for solving any disputes.

Access and correction rights
You can request access to, and have the opportunity to update and amend your personal data, and you can exercise any other rights you enjoy under applicable data protection laws, including, for example, objection to the processing of your personal data, by contacting us through the contact page of the website HERE. For security reasons, we reserve the right to take steps to authenticate your identity before providing access to your personal data. Subject to applicable law, we may charge you a small fee to access your personal data.

Changes to policy
We may change this privacy policy from time to time by posting the updated version of the privacy policy on our websites and apps. We will give you reasonable notice of any material change. We encourage you to visit frequently to stay informed about how we use your personal data.

Privacy query
If you have any questions regarding this policy, or you wish to update your details or remove your personal data from our records, please inform us by emailing us through the website contact me page HERE.

Cookie policy
Heather Robertson Art uses technologies that enhance user friendliness and keep the site operating as smoothly as possible for each and every visitor. Examples of these technologies are cookies, local storages, and scripts (which we refer to below collectively as “cookies”). Cookies are used by Heather Robertson Art and by third parties, including those who calculate web statistics.

It is very important to us that you know which cookies our website uses, as well as why we use them. Specifically, our objective is to: protect your privacy to the extent possible and keep our website as user friendly as possible. Below, you can read more about the cookies we use and why we use them. This cookie policy only applies to the Heather Robertson Art website.

1 – Functional cookies
Heather Robertson Art uses cookies that ensure that our website operates properly. We refer to these cookies as “functional cookies”, and we use them to: 

  • keep track of when a website developer logs in and makes changes to the webpage

2 – Web statistics
Cookies we can use to measure website use.

In order to determine which parts of our website visitors are most interested in, we measure and test the website using software from Google Analytics.

Statistics are prepared based on the information we collect. This enables us to make the structure, navigation, and content of our website as user friendly as possible. Specifically, we use cookies to:

  • keep track of the number of visitors to our web pages

  • keep track of the amount of time each user spends on our web pages

  • determine the order in which a visitor visits the various pages of our website

Unexpected cookies
It can happen that we are not always aware of the cookies that third parties store through our website. This is particularly true if our web pages contain embedded elements, which are texts, documents, images, or videos which are stored at another party but which are displayed on, in, or via our website.

Browser settings and deleting cookies
If you do not want websites to store any cookies on your computer, you can change your browser settings so that you receive a warning before any cookies are stored. You can also adjust your settings so that your browser refuses all cookies or only cookies from third parties. You can also delete cookies that have already been stored. Please note that you will have to change your settings for each browser and computer you use.

Please be aware that if you do not want to accept any cookies, we cannot guarantee that our website will function properly. It may be that several functions will be unavailable to you or that you will even be unable to view certain parts of the website.

The procedures for changing your settings and cookies differ from browser to browser. If necessary, use the help function on your browser or click on one of the links below to go directly to the user manual for your browser.

Changing your cookie settings
You can withdraw your consent to the storage of cookies through Heather Robertson Art at any time by deleting the cookies. You can also opt-out of the services of Google Analytics.

Policy changes
We reserve the right to change this policy. We advise you to visit this web page on a regular basis to determine whether any changes have been made.

All rights reserved.
If you access any part of the Heather Robertson Art website, you are deemed to have unconditionally agreed the above-mentioned terms and conditions.